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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Shaun Rotizza

November 14, 2023

5  out of  5 rating by Shaun Rotizza
"Spoke with Josette about my current situation with my auto insurance company (now previous) and she was very understanding and attentive. She helped me pick the right policy with Statre Farm and I couldn't be happier with the service and price! Glad I made the switch 😁"

Tony Cruz

October 26, 2023

5  out of  5 rating by Tony Cruz
"I really had a positive experience with Susie's State Farm Agency. I worked with Josette and discussed my current situation. She provided me with several options on our property and vehicle. She was very transparent, sent over several quotes, not just one, gave pricing options for me to make decisions. I felt a lot more comfortable with the condo insurance that we have, and she also explained some of the additional discounts we could get with the Drive Safe programs. During these difficult financial times, I needed to find some ways to save some money without compromising quality and I thought that I might have to switch to a budget insurance to achieve this. Thankfully, I was able to find Susie’s State Farm Agency. They really helped me get good value at a good price for several areas that I needed to protect. Josette was very responsive, and her follow-up was spot on. Can’t say enough good things about this team. Thanks again!"

Denise Salvino

September 15, 2023

5  out of  5 rating by Denise Salvino
"Susie was able to find us better pricing and top notch service. If you are thinking about making a change, ask Susie for quotes. You won't be sorry!"

Lindsey Moritz

September 8, 2023

5  out of  5 rating by Lindsey Moritz
"Recently switched back to State Farm from Liberty Mutual. Very happy with my rates and customer service. Love the new office space off 11th street in downtown Lockport....super cute :)"

Mariana Perez

June 9, 2023

5  out of  5 rating by Mariana Perez
"Amazing service! Josette was very helpful and informative."

Jake Maupin

April 12, 2023

5  out of  5 rating by Jake Maupin
"Susie and her team were amazing in the time I lived in Lockport IL! She took care of my family and I, gave us very competitive rates and I was able to have a worry free experience! Would highly recommend if you lived in the south side of Chicago to give her office a call!"

Julia D

March 17, 2023

5  out of  5 rating by Julia D
"Susie and her staff are so helpful and top notch! What a wonderful experience!"

s b

March 3, 2023

5  out of  5 rating by s b
"Josette is outstanding making sure our home car and business insurance is at the best price. She is always available to take our call. Unparalle customer service. We highly recommend Josette at Susie shehan office."

Steve Bentley

March 3, 2023

5  out of  5 rating by Steve Bentley
"Wonderful to work with. Could have not been nicer. Efficient and thorough. Great to have a contact for future concerns"

Karen Irace

November 29, 2022

5  out of  5 rating by Karen Irace
"Susie and her team are top notch professionals! They asked the right questions to help determine how to best service my insurance needs. I worked with Susie and Jenn. Both were pleasant to deal with and prompt in returning calls and getting information to me as promised. I will continue to refer Susie Sheehan’s team every chance I get!"

Madeline Ingram

December 15, 2021

5  out of  5 rating by Madeline Ingram
"Susie and her team are amazing! Very client centered and will work with you to ensure all your needs are met!"

Kristina Cruz

October 19, 2021

5  out of  5 rating by Kristina Cruz
"I recently moved back to Illinois after spending time in Utah for work and had to switch my policies back over to Illinois. I was originally set up with a different agency in Illinois that messed everything up with my policy transfer and resulted in me having an insurance lapse. Susie Sheehan’s office was referred to me from a friend, so I requested a transfer of agent to this office and they have been great! Not only did they get me up and running with insurance again within a few hours, but they have been completely attentive, responsive and professional. Esmeralda and Trish have been a breeze to work with! Thank you for all your help!"

Norm McBride

August 14, 2021

5  out of  5 rating by Norm McBride
"Susie is one of the best agents out there! She knows here stuff and she gets the job done. Give her a call for a quote."

Tim Alberts

July 8, 2021

5  out of  5 rating by Tim Alberts
"The best insurance representative I've ever dealt with!"

Melissa Blue

July 3, 2021

5  out of  5 rating by Melissa Blue
"State Farm has beaten my previous insurance company's rates on auto and renter's and even after adding life insurance I'm still paying less than Geico. Plush Trish and Susie are always on top of getting everything needed in order and or resolved quickly. Absolutely do not regret switching."

Anna Marie Heenan

March 19, 2021

5  out of  5 rating by Anna Marie Heenan
"Changed to this Stare Farm Agency from All***** because staff was knowledgeable, professional and helpful...and I saved a lot of money switching."

Susan Stulas

March 19, 2021

5  out of  5 rating by Susan Stulas
"I was in the market for new insurance since the company I had been with for 13 years was gouging me with insanely high prices and less coverage. I was so disappointed. I reached out to Susie Sheehan insurance and Jen was wonderful! Not only did she give me much better rates, but she listened and acted quickly to provide me with great coverage once again."

Miranda Bourland

February 18, 2021

5  out of  5 rating by Miranda Bourland
"Trish Mann is very attentive and has helped us save so much with switching to State Farm! Thank you!"

Dj Nautic

February 10, 2021

5  out of  5 rating by Dj Nautic
"My State Farm Agent Trish Mann is the best! From day one she made sure I was insured for my jeep and home, and went above and beyond to make sure I stayed covered. Now thats the Real Deal!"

Alyn Palomino

January 20, 2021

5  out of  5 rating by Alyn Palomino
"First time getting State Farm and the process to apply was so easy and the customer service was great! Very helpful and whenever I have a question or need help with anything they’re quick to respond."

Cy Snow

November 22, 2020

5  out of  5 rating by Cy Snow
"I was Susie's first walk in client. Of course, being the first, Susie was all bubbly, courteous, accommodating and doing everything she could do to make me happy & make me her client. That is kind of what you'd expect from a new agent, trying to get a new client on her first day....." above & beyond" !!! But now I've been with Susie for over a year....and you know what .....She still has that explosive personality !! Not only for me, but from what I see and know...for everybody !! Susie I is a GREAT agent and State Farm is lucky to have her on their roster. BRAVO Susie...."

Patrick Sheehan

November 19, 2020

5  out of  5 rating by Patrick Sheehan
"Great customer service, friendly staff, & my agent is pretty good looking also!"

Francesca Siegert

October 31, 2020

5  out of  5 rating by Francesca Siegert
"Susie Sheehan is amazing. Treats everyone like they are family. I highly recommend her for all your insurance needs!"

J Allen

September 12, 2020

5  out of  5 rating by J Allen
"Oh it's simple, everybody is at ease with State Farm. Their the best period!"

Bridget Sheehan

August 17, 2020

5  out of  5 rating by Bridget Sheehan
"Highly recommend Susie!"